Jiffy Lube will continue to make training a top priority to further drive excellence.”Īccording to Ken Barber, manager, Learning & Development, Jiffy Lube International has one primary goal: “to deliver growth to our Jiffy Lube franchisees.” Barber says Jiffy Lube strives to achieve this goal through three key pillars: Our robust training program ensures that everyone who works in the Jiffy Lube System has a sound foundation to match the excellent customer experience our customers have grown to expect when entrusting their vehicle to a member of the Jiffy Lube service center team.
“Our comprehensive, fit-for-purpose program allows us to consistently drive excellence to our franchisees and throughout the organization. “Training is one of the cornerstones of success for Jiffy Lube International,” stresses Steve Ledbetter, president of Jiffy Lube International. Furthermore, Jiffy Lube has experienced eight consecutive years of increased average revenue per customer and improved customer service scores. The 100 percent-franchised organization’s aligned and focused approach to training-in particular, training on new services, customer service skills, and leadership- has resulted in a 900 percent increase in the number of stores at 100 percent certification, a reduction in turnover, and a 93 percent approval rating by franchisees. Jiffy Lube International, Inc., put the training pedal to the metal, roaring into the No.
0 kommentar(er)
